Refund Policy

Last updated: August 12, 2026

At Puzzle Me - 3D Hobbyist Puzzles, we aim to ensure customer satisfaction. This policy explains when and how refunds are handled for purchases made through our online store.

1. 7-Day Refund Window

You may request a refund within 7 calendar days from the date of purchase.

2. Eligibility Criteria

Refunds may be approved where:

• The product is defective, damaged, or materially different from what was ordered.
• The request is submitted within the 7-day refund window.
• Reasonable proof of purchase is provided.

3. Non-Refundable Items

Unless required by law, refunds are generally not available for:

• Products that have been used, altered, or damaged after delivery by misuse.
• Digital products already accessed, downloaded, or redeemed.
• Gift cards, vouchers, or promotional items marked non-refundable.

4. Refund Process

To request a refund, contact us within 7 days of purchase with your order details and reason for the request. We may request supporting information, including photos where applicable.

Once reviewed and approved, refunds are processed back to the original payment method, subject to payment provider processing times.

5. Delivery Fees

Delivery charges are non-refundable unless the refund is due to an error on our part or where required by law.

6. Exchanges

Where practical, we may offer an exchange or replacement instead of a refund. If an exchange is not possible, an eligible refund will be processed.

7. Contact Information

For refund requests or questions, please contact us:

• Store: Puzzle Me - 3D Hobbyist Puzzles
• Email: sales@puzzleme.co.za
• Phone:
• Address: